AptEdge announces $11M raise to power the future of customer care with AnswerGPT™
NEW: AptEdge Featured in Silicon Angle
Acceleration Economy: AptEdge Capitalizes on Generative AI to Transform Customer Service
Use Cases
Prevent Escalation
GPT powered answers for immediate tier 1 resolution, reducing escalation up to 35%
Ticket Volume Reduction
GPT powered answers to automate and deflect support cases, leading to 30% more agent productivity
Improved Resolution Time
GPT powered answers to improve first contact resolutions and average handle time by 40%
Improved CSAT
GPT powered answers creating smarter agents for better customer experience
Technology
AI Answer Engine
Instant answers for immediate tier 1 resolution, reducing escalation up to 35%
Edge Automation
Automate and deflect repetitive support issues, leading to 30% more agent productivity
Predictive Analytics
Improve first contact resolutions and average handle time with accurate answers by up to 40%
AI Powered
AptEdge is building the industry first “Answer Engine” powered by Generative AI
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Take a deeper dive into the future of AI in customer service with case studies.
Boosting Efficiency and Customer Satisfaction
Solving for Information Sprawl
Agent Efficiency to Streamline Support
Earning High CSAT with The Right Answers at the Right Time
Enhancing Agent Time to Productivity
